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Terms Conditions That Cover Your Account

These terms govern every interaction you have with 1v1me — from opening your account to moving funds through PayPal, Venmo, or Play+. Access and eligibility depend on your state's laws, so read this before you get started.

Account eligibility rulesPayment & withdrawal termsState-based access conditionsAccount suspension policyGoverning law clause

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TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Open the chat window from your account dashboard to ask a direct question about any clause in these terms. Responses are provided during staffed hours.

Email Support

Send a written query to our support address for anything that requires a documented reply — account disputes, term clarifications, or payment condition questions.

Account Help Center

The Help Center inside your account lists common terms questions with plain-language answers. Check there first for quick answers on wallet rules and eligibility.

What These Terms Actually Cover

1v1me Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By creating an account on 1v1me, you agree to these terms in full. They apply to every session, every wager, and every fund movement — whether you're topping up via PayPal, sending through Venmo, or loading a Play+ prepaid card. Eligibility is determined by your state

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of residence; access is only available where local law permits online wagering. We reserve the right to suspend or close accounts found in violation of these terms, including misuse of payment methods or providing false identity information during verification. Funds held in your account wallet are
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subject to our withdrawal conditions, which require identity verification to be completed before any payout is processed. We may update these terms at any time; continued use of the platform after a posted change constitutes acceptance. If you disagree with any revision, close your account and
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contact support before any further transactions are made. Players in Houston and other eligible US markets should verify their state's current legal status before depositing.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

We take your account data and fund security seriously. Here's how we manage the areas these terms cover — cookies, data retention, account security, and who to contact when something needs to change.

Data Retention

We keep your account and transaction records for as long as required by applicable law. You can request a summary of your data by contacting support through the Help Center.

Cookie Use

Cookies help us keep your session active across mobile and desktop. You can manage cookie preferences in your browser settings without losing access to your account wallet.

Account Security

Your account is protected by password authentication and identity verification. Do not share login credentials. If you suspect unauthorized access, contact live chat right away.

Requesting Changes

To update personal details, correct a payment method on file, or request account closure, submit the request through email support with your account ID attached.

Common Questions About These Terms

These are the questions we hear most often about the terms — straight answers, no run-around.

These terms apply to anyone who creates or uses a 1v1me account. Eligibility depends on your state of residence; access is only available where local law permits online wagering.

We may update these terms at any time. Changes are posted on this page with a revised date. Continued use of your account after a change is posted means you accept the updated terms.

Any remaining balance in your account wallet is returned to your verified payment method — PayPal, Venmo, or Play+ — after identity verification is confirmed, subject to our withdrawal conditions.

Contact us via email support with your account ID and transaction details. We review disputes in line with the payment conditions outlined in these terms and respond in writing.

Access and specific conditions vary by state law. Some features may not be available in all states. Your state's legal status for online wagering determines what applies to your account.

Submit a data request through email support. We'll compile your account history and transaction records and send them to the email address registered on your account within a reasonable timeframe.

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