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Your Rights, Our Rules — Straight Up

Everything on this page governs how your account, your data, and your activity on 1v1me work. Access to our platform depends on state law and is available only where local law permits.

Terms of UsePrivacy & Data RightsAccount PoliciesState Eligibility RulesContact & Dispute Paths
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1v1me Your Rights, Our Rules — Straight Up
DATA & ACCOUNT SECURITY

How We Handle Your Data and Protect Your Account

Account security and data handling aren't afterthoughts here — they're part of how the platform runs. Here's what we actually do to keep your information and your money protected at every step.

Data Storage & Retention Account data — including name, email, and payment method records for PayPal, Venmo, and Play+ — is retained only as long as required by applicable law or active account status. You can request deletion once your account is closed.
Cookies & Tracking We use session cookies to keep your mobile login active across browser and app. Analytics cookies help us fix account-flow issues. You can manage cookie preferences in your browser settings at any time.
Identity Verification Before your first withdrawal — whether to PayPal, Venmo, or a Play+ card — we verify your identity. You'll upload a government-issued ID through the secure document portal inside your account settings.
Requesting Account Changes To update personal data, correct a payment record, or submit a data access request, go to Account Settings and select 'Personal Info'. For formal requests, email support and we'll respond in writing within the legally required window.
POLICY CONTACT

Reach Us on Legal or Account Questions

If something in our terms isn't clear, or you need to raise a policy concern — data access, account status, a disputed transaction — our support team handles those directly. Use the channels below to get a response from a real person, not a bot.

Team online

Live Chat

Start a live chat session from your account dashboard. This is the fastest path for account-specific legal or policy questions, including disputes over PayPal or Venmo transactions.

Email Support

Send policy questions, data requests, or formal dispute notices to our support email. We log every request and follow up with a written response, which creates a record for your file.

Account Help Center

The Help Center inside your account covers identity verification steps, Play+ prepaid card disputes, state eligibility questions, and how to request a copy of your stored data.

Common Questions About Our Terms and Your Rights

These are the questions we hear most from people trying to understand what our terms actually mean for their account. Straight answers — no legalese.

Access depends entirely on your state's laws. We do not operate in states where online gaming is prohibited. Check your state's current regulations or contact support to confirm eligibility before opening an account.

We collect your name, email address, and the payment method you link — PayPal, Venmo, or Play+. We also log login activity for security purposes. None of that data is sold to third-party advertisers.

Yes. Send a written data access request through live chat or email support. We'll compile and deliver your data within the window required by applicable law and confirm receipt by email.

Identity checks protect your account from unauthorized withdrawal requests. You'll complete this once — upload a government-issued ID through the secure portal in account settings — and it covers all future withdrawals.

Start with live chat to open an internal review. If the outcome isn't resolved there, email support to escalate with a formal written dispute. We log every step and respond in writing so you have a record.

We retain data only as long as required by applicable United States law or active regulatory obligations. Once those requirements lapse, you can request deletion through the Help Center in your account settings.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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